At Prestige Gems, we understand the importance of a hassle-free return and exchange process. If you are not completely satisfied with your purchase, our straightforward refund and exchange policy will put your mind at ease. We believe in providing you with the confidence to shop with us, knowing that your satisfaction is guaranteed.
Should you have any questions or need assistance with returns or exchanges, please don't hesitate to send us a message. 

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You have 15 days from the date of delivery to message us for a return. The item must be in the condition it was shipped. As our customers satisfaction is our main goal, we do not charge restocking fees, only ask that you pay the price of return shipping. All items must have a tracking number and if the item is over $500, it must be insured.